Culture Care WA

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Privacy policy

Policy Statement

The Culture Care WA Inc (“we”, “us”, “our”) is committed to protecting your privacy when you interact with us, our content, products, or services. We are bound by the Privacy Act 1988 (Cth).

Purpose of this Policy

This policy explains our personal information handling practices. It describes how we may collect, use, and disclose information about you or your use of our content, products, or services.

1 Collection of Personal Information

1.1 Kinds of personal information we collect

The kinds of personal information we collect about you may include:

  • your name
  • login details
  • contact details
  • demographic information
  • competition entries
  • preferences and interests
  • user generated content
  • research or survey responses
  • payment details.

Some of the personal information we collect about you may be sensitive information, including information about your race or ethnicity, political opinions or affiliations, religious beliefs or affiliations, physical or mental health and sexuality. The Culture Care WA Inc will not ask for sensitive information about you when you create a Culture Care WA Account.

Depending on the circumstances of collection, it may be possible for you to provide information to the Culture Care WA Inc in a pseudonymous way so that your identity is not revealed. For example, you may wish to sign up for a Culture Care WA Account by using an email address that does not include your name and by providing a nickname rather than your actual name.

We also collect information about your use of our digital services. Such information may, depending on the circumstances, constitute personal information.

1.2 How we collect personal information

The main circumstances in which the Culture Care WA collects personal information about you are:

(a) when you provide it to us

If you register as a Life Member, Ordinary Member, Volunteers of Culture Care WA or as participants for our community programs and activities. By joining us, you will provide information to us as part of your registration. For information about our collection and retention of payment information see below.

Payment information

(b) when someone else provides it to us on your behalf

Sometimes someone else such as a parent, carer or friend might provide us with information about you so that we can provide you with products or services.

Other times we may collect personal information about you from publicly available sources, including social media sites, or when you sign up for a Culture Care WA Account via another account.

For more information about our practices in relation to children, see below.

Additional information for parents and young people

(c) when we collect it in relation to your use of digital services

We also collect information about your use of our digital services through the use of
technologies like cookies, beacons and local storage.

When you use our websites, mobile sites, mobile applications, email newsletters or
applications on any other devices such as Apple TV, Chromecast or PlayStation, these technologies may be used to improve your user experience and our digital services. They may also be used to show you promotions for Culture Care WA content on third party digital services, such as Google and Facebook etc.

If we do not collect information about you or your use of our digital services, we may not be able to provide you with certain digital services, or we may not be able to tailor or enhance your reading, viewing or listening experience.

2 Use and Disclosure of Personal Information

2.1 Purposes for which we collect, use, and disclose personal information

The purposes for which we collect, use and disclose personal information include:

  • to provide our products and services to you (including physical delivery)
  • to enhance our content and services using your contributions
  • to help us understand more about our community members
  • to improve our products and services, including conducting surveys and performing research and analysis
  • to serve our community members with personalised and relevant content;
  • to manage our relationship with you.

We will not send you unsolicited direct marketing emails, without your prior consent, unless we are permitted to do so by law. We will always give you the option to opt out of further communications. We may send you electronic communications for account administration purposes for so long as you are a member, volunteers, participants and subscribers of Culture Care WA Inc.

2.2 Disclosure of personal information

We may disclose your personal information that we collect to our:

  • technology service providers, including, internet service providers, app service providers, cloud hosting service providers, software suppliers, and maintenance and support service providers and security services on a confidential basis so that they can provide services to us
  • marketing and promotions service providers
  • analytics service providers.

We require that our service providers have appropriate controls to protect your personal information and that they only use your personal information for authorised purposes. The Culture Care WA Inc. will not sell or receive payment for licensing or disclosing your personal information.

3 Seeking access to, and updating, information we hold about you

You have the right to request access to personal information that is held by the Culture Care WA Inc about you. Requests for access will be dealt with by the Culture Care WA Inc in accordance with the Freedom of Information Act 1982 (Cth) or Privacy Act 1988 (Cth).

You also have the right to request the correction of any of your personal information that the Culture Care WA Inc holds. The Culture Care WA Inc will take reasonable steps to make appropriate corrections to personal information so that it is accurate, complete and up-to-date.

To seek access to, or correction of, or to make a request for the deletion of your personal information please contact the Culture Care WA Privacy Officer by contacting
info@culturecarewa.org.au

4 Making a complaint

The Culture Care WA Inc welcomes feedback about privacy issues and will attend to all questions and complaints promptly. Please contact our Privacy Officer using the details
below if you would like to make a complaint. If the Culture Care WA Inc takes more than 30 days to respond to your privacy complaint.

Updated March 2022